What to do if the power goes out?
Sometimes interruptions are inevitable during storm season. When restoring power supplies, we always make time for safety - both your safety and the safety of our staff. While our crews are mindful of the importance of restoring power as quickly as possible, their first responsibility is to make our network safe.
If your power goes out - from the safety of your own home, look out the window or contact neighbours to check if the interruption is affecting only your property or is more widespread.
If you can see or hear something that could help identify the problem, like a hanging power line, stay well clear and contact us on 21344/28344/944, 24 hours a day, 7 days a week. Precise details will assist our emergency crews to restore power.
If you're experiencing dull or flickering lights, 'brown out', low voltage or partial supply, turn off and unplug appliances like your refrigerator, television, computer and DVD at the power point. Do not touch your switchboard or anything metal in your home and call 21344/28344/944 immediately